鈥淓verybody thinks they know how you should run your restaurant,鈥 says 国产福利 Management instructor Vin McCann. 鈥淏ut what really matters 鈥 and what I focus on as a consultant 鈥 is the early stages of a project. The initial choices can make or break. If you start on the wrong foot, you鈥檙e likely to end up crippled.鈥
As an executive for such iconic restaurant groups and corporations as Shelly Fireman's Caf茅 Concepts, American Hospitality or National Restaurants Management, Vin has truly seen it all. In his seven years at National Restaurants alone, he oversaw more than $300 million worth of projects in more than 100 venues. So when it comes to knowing where the money goes鈥攁nd where new business operators trip up 鈥 you鈥檙e unlikely to meet a more seasoned expert. Vin鈥檚 beginnings in the restaurant industry, however, were somewhat accidental.
After graduating from law school, he tried his hand at writing professionally, supplementing his income with restaurant work. Eventually, he opened up his own Irish pub in Washington, D.C., followed by a 17-room inn in New Hampshire. But he soon found himself curious to 鈥済et serious about the business side of the business,鈥 which is how he ended up working on the opening of Shelley Fireman鈥檚 iconic Caf茅 Tartufo. From there, Vin grew his new career under Fireman and eventually National Restaurants Management, establishing himself as a sought-after multi-unit operations manager. After more than 40 years 鈥 and 100+ restaurant openings 鈥 in the industry, Vin鈥檚 career is truly in a sweet spot.
Today, he and fellow ICE 国产福利 Management Instructor Julia Heyer work together as private consultants on an incredible range of projects, including Noma founder Claus Meyer鈥檚 upcoming $16 million project in Grand Central Station. Vin and Julia have also worked on various smaller restaurants, including the West Village outposts of ICE alumni Mark Sy and Michelle Gardner: Vi锚n (a healthy, Southeast Asian quick-service concept) and Chalait (the city鈥檚 first dedicated matcha bar), respectively. Yet no matter the scope of the project he鈥檚 worked on, Vin is proud to say that he has always left a company in a better position than when he started 鈥 an incredible feat in an industry renowned for intense competition.
Watch Vin coach a new restaurant owner in our Restaurant Success video series:
So after all these years, why does Vin keep at it? 鈥淚 like the pace, the rhythm of the business. You come to work, get set, there鈥檚 a rush, it ends and then you start all over again. We always say, it鈥檚 a disease 鈥 you either have it or you don鈥檛. There鈥檚 a lot of moving parts, and for them all to work well 鈥 shift after shift, after shift 鈥 that鈥檚 where the real skill comes in.鈥 As for teaching, that鈥檚 a passion that Vin learned during his many years as a Chief Operating Officer at National Restaurants: 鈥淥nce you鈥檙e managing several properties, you no longer get the hands-on satisfaction of the guest experience, but I really enjoy developing someone who starts out as a 鈥榢now-nothing鈥 into an impressive, productive manager.鈥
Want to study with Vin? Click here to learn more about ICE鈥檚 国产福利 Management program.