Pastry Arts Grad Finds Success Behind the Bar

ICE Alum Ben Wiley talks about his bars including Mission Dolores

Ben Wiley (Pastry Arts 鈥06), co-owner of five successful Brooklyn bars, is on the move. Whether he鈥檚 scooting to a jiu-jitsu class in Manhattan or popping into one of his bars for a weekly visit, he鈥檚 always headed somewhere鈥攖hat and a passion for the service industry seem to be his calling cards.

Ben Wiley a Pastry Alum at Mission Dolores bar

From his hometown in northern New Jersey, Ben headed west to the University of Illinois to study Japanese. He then traded the Midwest for Yokohama, Japan, where he enrolled in a master鈥檚 degree program through Stanford University. It was during this time that Ben developed a love for baking and craft beer.

Motivated by a paucity of good, readily available bread, he spent countless hours in his home kitchen trying to create the perfect loaf. When he wasn鈥檛 studying or in the kitchen, Ben was a regular barfly and part-time bartender, which served to improve both his language skills and knowledge of good, craft beer.

After five years in Japan, Ben returned to New Jersey, at which point, with visions of a small caf茅 or bakery in his head, he decided to enroll in the Pastry Arts program at ICE. After completing an externship in one of the hottest kitchens in New York City, Del Posto, he and his brother hatched a back-of-a-napkin plan to open their own business鈥攁 neighborhood bar.

Though transitioning from pastry chef to bar owner seems like a leap, the detail- and service-oriented nature of both are a natural fit for Ben. He took a pause from one of his typical, frenetic days to do the ICE alum questionnaire.

ICE graduation year: Pastry Arts 鈥06

Location: Brooklyn, New York

Occupation: Co-owner of five bars in Brooklyn: Bar Great Harry, The Owl Farm, Mission Dolores, Glorietta Baldy and Cardiff Giant

Favorite sandwich spot: There is a bodega right on the corner of 27th and 8th Avenue, right by FIT. It鈥檚 a standard-issue bodega that probably makes the same wraps as every other one in town, but they know me. I get a spinach wrap with chicken, saut茅ed spinach and some kind of cheese鈥擨 always tell them to pick one for me. It鈥檚 perfect. It digests well, and I can work right after. It鈥檚 six bucks, and it makes me happy. 

Describe a day in the life.

My wife and I get up around 7:30 a.m. I make her coffee every day. I don鈥檛 have to get up early, but I like to. With the dog, I walk her halfway to work, then the dog and I come back. I work from home for about two hours鈥攅mailing stuff, ordering beers, working on upcoming events and organizing anniversaries.

With five bars you end up having anniversaries all the time. I scoot on my scooter into Manhattan and train jiu-jitsu for an hour. I stop by the bodega, grab my wrap, then I scoot to whichever bar I鈥檓 working in that day. I generally pop into each bar once a week.

I鈥檒l work for about two hours, then come home to start prepping dinner and walk the dog. When my wife comes home, we鈥檒l have a drink (or not鈥攚e take a month off drinking sometimes). Then we hang out, put our feet up and laugh at all the nonsense we鈥檝e gotten up to that day. Or I work out again. We work out a lot. 

Mission Dolores Brooklyn
Mission Dolores

What inspired you to go to culinary school?

After I got my master鈥檚 degree in Japan, I landed a job as a translator for the Japanese government. They shipped me to Fukui, where I lived for three years doing a 鈥渟uit-and-tie鈥 desk job.

It鈥檚 hard to find good bread in Japan. There are amazing French bakeries spotted around the country, but the general level of bread was limited to big, fluffy white bread. I couldn鈥檛 find the 鈥渉ealthy鈥 bread that I wanted, so I got into baking.

I was making bread in bread machines, then experimenting with 48-hour fermented dough and trying to catch yeast in the air. I bought a ton of books. That鈥檚 one thing: if I get into something, I get into it pretty seriously.

After five years in Japan, I came back to the states. I moved into my mom鈥檚 apartment in Patterson, NJ, working for a garbage collection company and trying to figure out my life. I realized that I鈥檝e always loved bread, so I Googled and found ICE, located right in New York City.

鈥淭his could be my ticket to a new life,鈥 I thought. I envisioned opening a small bakery or caf茅 one day. So I enrolled. When I graduated, I got an externship at Del Posto when it had just opened.

The key is to treat people well enough that they鈥檙e succeeding and happy so that they don鈥檛 have to take from you to be happy. I say, 鈥淢ake the people who work for you win first, and you鈥檒l win later.鈥 

What got you into the bar business?

After culinary school, I moved in with my brother in Carroll Gardens in Brooklyn. He was working in a job where he was doing well, but not happy and looking to shake things up. The craft beer scene was very small in New York at the time.

One night over beers, my brother and I started talking about opening up a bar. I remember sitting in our kitchen, literally mapping things out on the back of envelopes鈥 if we sell 10 beers an hour, open eight hours a day鈥攖hose types of calculations. We both loved the idea.

One night we were out at a crappy little bar at 280 Smith Street (where Bar Great Harry is now), and there was a little old guy at the corner of the bar, wearing a suit. I said to Mike, 鈥淲hat鈥檚 a guy like that doing here? He has to be the owner.鈥

When he went out for a cigarette, Mike and I followed him outside. 鈥淚s this your bar?鈥 I asked. 鈥淲e want to buy your bar.鈥 The guy smiled and said, 鈥淩eally? I want to sell my bar.鈥 Three months later the contract was signed, and we completely renovated the space. That was Bar Great Harry. I bartended every day for weeks and weeks until we could hire more staff.

ICE Alum Ben Wiley talks about his bars including Mission Dolores

How did studying pastry arts at ICE prepare you for owning bars?

国产福利 school, especially pastry, is all about being prepared. The execution, a monkey could do. It鈥檚 how well you prepare and measure everything out, that鈥檚 what鈥檚 important. That skill set is tremendously important to a small business that鈥檚 inventory-based.

In a service industry, it鈥檚 different, but we have liquid that I sell. Everything has to be calculated鈥攚hat鈥檚 the yield from this keg of beer, how many servings do I get, which size servings, how many do we have to sell. That idea of weighing, measuring, preparation, mise en place鈥攖hat had a tremendous impact on me and how I manage our business.

Advice for anyone considering getting into the bar business?

It cannot be said enough how important your staff is. In a bar, your staff will make or break you. If you鈥檙e successful with one bar, you鈥檙e going to open two and three. You can鈥檛 be everywhere all the time. As soon as you鈥檙e not there all the time, you can have all the checks and balances you want, but people will take from you.

The key is to treat people well enough that they鈥檙e succeeding and happy so that they don鈥檛 have to take from you to be happy. I say, 鈥淢ake the people who work for you win first, and you鈥檒l win later.鈥 Hire people who you trust deep down. You can train people to make a drink. But when I interview people I think about whether I really trust them and whether they really want to be there.

Where do you see yourself in five years from now?

In five, I鈥檒l still be partners with my brother in the bar business. Maybe we鈥檒l have six or seven bars at that point. I think six and seven will be different from the first five, but not sure what form they will take. Hopefully doing something a bit different from before. We鈥檙e also looking for houses up the Hudson River.

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Caitlin was ICE's content manager from 2016 to 2018 before moving to Spain and opening a pop-up artisanal sandwich shop. Today, she is a food and lifestyle writer and editor in Paris.