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Tips From a Restaurateur: How To Run Your Business

Henry Meer offers sage advice to ICE students

ICE students in the Restaurant & 国产福利 Management program learned key lessons on how to open a business from a veteran NYC restaurateur. 

Restaurateur Henry Meer says the most important piece of restaurant equipment isn鈥檛 labor or gas and electricity, but is, in fact, the garbage bin. 鈥淚t鈥檚 hugely important to your bottom line,鈥 he says. 鈥淭his is your world鈥ou鈥檙e responsible for being environmentally aware of everything you create.鈥 

Meer shared this advice and more with a group of Restaurant & 国产福利 Management students at his Pure Liquid Wine & Spirits shop located in the Oculus mall in Lower Manhattan, just steps away from the ICE New York campus. At ICE, students taking the Restaurant & 国产福利 Management program have access to site visits, whether it be wine shops, restaurants or even hotels.

鈥淥ur ability to bring in industry experts and our ability to get a facilities tour, whether it鈥檚 a wine shop or a restaurant, is incredibly unique,鈥 says Rick Camac, Dean of Restaurant & Hospitality Management. 鈥淲e have access to a tremendous amount of industry experts 鈥 it鈥檚 one of the many aspects that makes the program so special.鈥 

Prior to opening Pure Liquid, Meer was a chef for nearly four decades, working at some of the city鈥檚 best restaurants, including La C么te Basque and Lut猫ce, before opening up his own restaurant, City Hall, in 1998. The restaurant, which focused on steakhouse classics like oyster pan roasts, dry-aged steak and potato gratin, was a fixture of Tribeca for 17 years. 

During his 38-year tenure as a chef, he learned the ins and outs of the industry 鈥 not all of them being glamorous. 

Here are some of the key tools of the trade to consider when starting up your own venture. 

Persistency and Consistency Pay Off

Meer got his first restaurant job through a combination of happenstance and commitment: A friend informed him he was leaving his post as a commis at Le C么te Basque and someone would need to immediately fill it in. Knowing his self-worth, Meer showed up to the restaurant every day, promptly at 9 a.m., to speak with the chef-owner. Every day, he was told the chef would 鈥渢hink about it.鈥 

After four days of the 9 a.m. wakeup call, he got the job.

From there, Meer landed a line cook job at the lauded Lut猫ce in 1985, where he would work for a decade, learning from the establishment鈥檚 legendary chef and co-owner, Andr茅 Soltner. 鈥淐hef made an omelet with a two-prong fork,鈥 he says. 鈥淚t took me 10 years to make an omelet that was even remotely close to his 鈥 and that鈥檚 when I left.鈥 

Have a Plan and Stick To It

Meer opened City Hall in 1993. 鈥淚 had a vision and an amazing team,鈥 he says. That vision involved a sprawling and roaring steakhouse bringing hip vibes to the hustle and bustle of Duane Street. Meer informed ICE students of key business plan tips like funding, what he calls 鈥渉ustle money for concept and operation;鈥 and location, which he says is 鈥渘ow more important than ever."

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Invest In Your Relationships

Meer firmly believes that perhaps the most important part of opening any business is to create an environment built on respect and safety. 鈥淣ot only hire the right employees, but also surround yourself with smart people 鈥 in fact, people smarter than yourself 鈥 and nurture those relationships,鈥 he says.

His City Hall team became his family. The hardest part of closing City Hall was saying goodbye to the team. 鈥淚 put their kids through college, [and now] I wasn鈥檛 there anymore to protect them,鈥 he says. Family, indeed 鈥 Meer's former director of operations at City Hall, Richard Hanano, is co-owner of Pure Liquid Wine & Spirits.

Meer also emphasizes the importance of nurturing those relationships outside of the kitchen 鈥 your customer base. He applies this ethos at his 12,000-square-foot wine shop, which features a barrel stave ceiling, a large section dedicated to good value wines priced at $20 or less and a particularly lovely air freshener system giving off notes of white lotus. 鈥淭his is retail, but it鈥檚 no different than hospitality,鈥 he says.

After a full Q&A with budding ICE students hoping to run their own business in the near future, Meer left them with succinct parting words: 鈥淭rust your instincts and listen to your instructors.鈥

Take the first step toward becoming a restaurateur at ICE.

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