Entrepreneur, author and TV personality Susan Feniger didn鈥檛 dream of a career in the restaurant industry. While studying business and economics, she worked part time for a chef and former army cook who suggested she shift to a focus on the culinary arts. In her last year at Pitzer College, Susan took that advice with an independent study at the CIA in New York. The project: design and create financial projections for a vegetarian restaurant. A few short years later, she found herself one of two women in the kitchen at Chicago鈥檚 famed Le Perroquet, where she met her business partner for the following 38 years, Mary Sue Milliken.
The two became an unstoppable duo, opening their first restaurant together, City Restaurant, on La Brea Boulevard in 1981. They cooked on hibachi grills in a rear parking lot, and dishes like veal tongue drew the likes of Julia Child, who invited them to be on her PBS show 鈥淐ooking with Master Chefs.鈥 The appearance was a jumping off point for Susan and Mary Sue鈥檚 hit Food Network series, 鈥淭oo Hot Tamales.鈥 Susan shared highlights from her career and advice for students at our Los Angeles campus in this month鈥檚 Meet the 国产福利 Entrepreneurs lecture.
Mary Sue has been your business partner for 38 years, what makes your relationship work? What are some of the challenges you鈥檝e had to overcome?
Over the years, the reason our partnership has worked is, first of all, we have different strengths. We both love cooking, she in the beginning was more interested in pastries and pantry, and I liked the chaos of being on the line and that energy. She was way more detailed and anal, which is a good thing, and I was more all over the place. We brought different strengths 鈥 and we still do. We鈥檝e allowed each other to grow and do the things that we鈥檙e each passionate about.
We also impeccably trusted each other, and we would compromise. I would want to do six courses, she would want four and we鈥檇 wind up at five. We鈥檝e learned when one of us wanted something really bad and the other didn鈥檛 care as much, the give and take that happened. What鈥檚 been great about our partnership: When times are tough, it鈥檚 really fabulous to have a partner to figure out how to get through it, work through it and make things happen. Perhaps we鈥檙e strongest when things are tough.
What do you look for when hiring new employees?
When we鈥檙e looking at hiring, first I look to see who they worked for that I know. Everybody that knows anyone calls to find out if they should hire that person or not. It鈥檚 a small world. I look for longevity, how much they jumped around, and when I see short stints I want to know why. I also look at the kind of restaurants someone works at. Not necessarily Latin American or Mexican, I want to see if they are good restaurants. When I鈥檓 interviewing, I look at their passions, what they do on their time off, if they鈥檙e working while in school 鈥 I always think that鈥檚 a good sign, it shows me that they鈥檙e driven 鈥 whether getting paid or not. In our world, many of us are still working 12- to 14-hour days. And I look for people鈥檚 spirit and how they get along with other people. Of course, we love someone who speaks Spanish.
After four decades in this industry, what has been the highlight of your career?
There are so many fabulous highlights. Compared to my friends who hate what they鈥檙e doing, I feel like I鈥檝e been so lucky because I love what I do. I鈥檇 rather not have so many meetings, but I do love it. I still feel like I learn a ton and grow. Now, this is many years later, I have to say I do love the ability to have a voice out there for things that are important to me. For example, right now we鈥檙e launching this new kitchen at the LGBT center that鈥檚 going to have probably 100 students a year, homeless youth or seniors, that go through a 12-week training program to give them the skills to work in a kitchen and open a door there. I just came from a fundraiser in D.C., Cool Comedy Hot Cuisine. I鈥檝e been doing this for the last 30 years with Bob Saget for the Scleroderma Research Foundation. By doing the food for this, we鈥檝e raised over $48 million for scleroderma. My college roommate died of scleroderma. It鈥檚 an amazing feeling to be able to have a voice. For me these are an important part of what I can do through food. I love that part of my career now.
I also love traveling and eating street food and being invited to someone鈥檚 little place in India. I love the process of creating through food and being inspired by new ingredients. I love the mentoring of people that work in our kitchen. We have a very open-door policy. I moved my office from the 28th floor to a little store room behind the deep fryer so I that I would be more accessible. For me that鈥檚 the most rewarding part: seeing young kids that are learning and excited about food.
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